Call support

Current support

Get unstuck fast.

Help for calls, texts, booking, follow-up, reviews, website updates, and the daily operating details that keep your business moving.

Call 941-241-4212Send a support request
Support options
3

Fast ways to get help: call us, send the form, or chat with Kayla from the speech bubble in the bottom-right.

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Start here

Most support requests fit into one of these buckets.

If something feels off, find the closest category below. If you still cannot solve it, call 941-241-4212, send the form, or ask Kayla in the bottom-right chat bubble.

01

Calls & missed-call text back

When calls or texts are not behaving the way you expect.

  • A missed-call text did not send
  • Calls are not forwarding to the right person
  • A customer reply is not showing in the inbox
  • The wrong business number appears on a message
02

Booking & calendars

Fix availability, confirmations, reminders, and appointment details.

  • Available times are missing or incorrect
  • A booking confirmation did not go out
  • A customer needs to reschedule or cancel
  • A reminder sent at the wrong time
03

Follow-up automations

Keep routine customer follow-up clean and predictable.

  • A follow-up did not trigger
  • A customer received a duplicate message
  • A lead is stuck in the wrong stage
  • A sequence needs to be paused or changed
04

Reviews & reputation

Help with review requests, links, reminders, and customer feedback.

  • A review request was not sent
  • The review link needs to be updated
  • A customer says they did not receive the request
  • You want to adjust when review requests go out
05

Website, forms & leads

Make sure your site, forms, and lead capture are working correctly.

  • A form submission did not arrive
  • A service, photo, hours, or location needs updating
  • A page is showing outdated business info
  • A new lead has missing or incorrect details
06

Account & notifications

Access, team members, alerts, and daily operating preferences.

  • You need help logging in
  • A team member needs access changed
  • Notifications are too noisy or too quiet
  • You want reports or alerts sent somewhere else

Quick checks

Before you wait on support.

Check the customer record

Confirm the phone number, email, and appointment details are correct before changing the workflow.

Look in Conversations

Most call, text, form, and booking activity lands in the customer conversation history first.

Confirm the trigger

If an automation did not run, check whether the customer entered the correct stage, form, or appointment path.

Avoid duplicate manual sends

If a customer is already inside a follow-up sequence, pause it before sending the same message manually.

Fastest answer

Tell Kayla what broke.

Use the speech bubble in the bottom-right. Include the customer name, what should have happened, and what happened instead.

Kayla“What can I help you fix today?”

Common questions

Answers without the scavenger hunt.

Why did a missed-call text not send?

Usually the call was answered, the number was not recognized as a customer number, the contact opted out, or the missed-call path is paused. If you are unsure, send us the customer name and call time.

Why did a booking not appear on my calendar?

Most calendar issues come from availability settings, disconnected calendar access, timezone mismatch, or the customer not completing the final confirmation step.

Why did a customer get two messages?

Duplicates usually happen when a manual message and an automatic follow-up are both active. Pause the sequence or tell us which customer received the duplicate.

Can you update my website or business info?

Yes. Send the exact change, the page or section where it belongs, and any photo, service, price, hours, or location details.

Can you change when review requests go out?

Yes. We can adjust the timing, message, reminders, and which jobs should trigger review requests.

What should I include when asking for help?

Send the customer name, approximate time, what should have happened, and what actually happened. Screenshots help too.

Still need help?

Send a clean support request.

We can move faster when we know the customer, the time, and what you expected the system to do.

941-241-4212
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